Terms & Conditions

Please see our terms and conditions

Processing time
Jewellery is usually shipped within 1 – 3 days.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Conditions of return
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom, personalised orders, or earrings (due to hygiene reasons)

Buyers are responsible for return shipping costs. Any returns must be sent back in the original packaging.

Questions about your order?
Please contact me if you have any questions regarding your order.

Privacy policy
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order

Gift wrapping and packaging
All of my jewellery includes a lovely white or silver gift box, unless stated differently in the description. Items are sent securely to make sure they are received safely in perfect condition.

Custom and personalised orders
I accept custom orders and i’m happy to work to any specification you require and together we can come up with the perfect piece of jewellery for you. Due to the fact that i make sure you are completely happy before purchasing the custom order, returns or refunds will not be accepted.

Care instructions
As with all jewellery to keep it in perfect condition, it needs to be kept away from water, perfume or body creams.

Sizing details
All sizes are on my descriptions, but should you require a different size, please do not hesitate to contact me.

Shipping
Shipping Times – All packages are sent 1st Class Standard Delivery in the UK and International, unless you have upgraded at checkout to recorded for the UK or recorded and tracked for International.

Please allow between 2 – 4 days for delivery in the UK and between 2 – 4 weeks for International deliveries.

During the holiday periods delivery can take longer and delays can also be caused due to customs, which i cannot be held responsible for.

*** Please note our Privacy Policy ***

 

 

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